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Escalation Customer Service ( Excel/SAP)

Job title: Escalation Customer Service ( Excel/SAP)
Location: Petaling Jaya
Specialisation: Business Process Outsourcing & Global Business Service
Salary: MYR 48,000 - 60,000 (Annual)
Reference: PR/157393
Contact details: Shuya Looi
Contact email: shuya.looi@jac-recruitment.com
Job published: May 28, 2024 18:33

Job Description:

  • Provide daily customer care support based on notification alerts received via email.

  • Contact customers to inform them about low supply levels and check if they need stock replenishment.

  • Process orders in SAP according to customer requests and requested delivery dates.

  • Update customer information in SAP and Excel files as necessary to ensure accuracy.

 

 

Job Requirements: 

  • Working knowledge of Customer Care

  • Communicate and interpersonal skills

  • Follow-up skills

  • Microsoft Office, Excel, Words, Powerpoint

  • Working experience with SAP System knowledge.

     

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