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General Manager, Operations (Coffee Chain)

Job title: General Manager, Operations (Coffee Chain)
Location: Kuala Lumpur
Specialisation: Food & Beverages
Salary: MYR 180,000 - 240,000 (Annual)
Reference: PR/156179
Job published: October 25, 2023 15:19

Key Responsibilities:

  • Lead and manage a team of managers overseeing cafe/retail operations
  • Set up, monitor and/or review operational systems and processed to enhance operational efficiency
  • Ensure all outlets maintain the product quality and service standards
  • Responsible for recruitment of staffing and manpower
  • Conduct training and orientation alog with HR support to set up new team members for success
  • Oversee regular maintenance, managing facelifts and/or major renovations
  • Work with key supplies and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS.
  • Respond to customer escalations and ensure support for the continuous improvement process.
  • Provide feedback and offer suggestions for improvements.
  • Prepare weekly and monthly reports as required.
 

Job Requirements:

  • At least 5 years' experience working in a managerial role for a reputable Coffee Chain/QSR industry business overseeing 3 and/or more outlets.
  • Bachelor's Degree in preferably business administration, F&B, Hospitality, or related field
  • Strong track record of managing P&L along with inventory/waste management; committed and reliable; strong attention to detail
  • Pleasant personality, along with a strong work ethic