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IT Support - L3 (Azure/M365)

Job title: IT Support - L3 (Azure/M365)
Contract type: Permanent
Location: Kuala Lumpur
Specialisation: Business Process Outsourcing & Global Business Service
Reference: PR/156135
Job published: October 19, 2023 16:43
Job Responsibilities:
 
  • Maintain the server, network on installations, inventories, and other related duties.
  • Requirement analysis and preparation of infrastructure design document.
  • Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company
  • Perform studies and benchmark new hardware/software and peripheral devices.
  • Learn and understand Local IT Infrastructure and security process for affiliate companies.
  • Responsible for supporting Local ITs who manage affiliate companies’ desktop, laptops, servers, network and storage.
  • Implement new tool and software provided from Global head office
  • Responding to technical support request raised by Local ITs from each affiliate company based on KPI/SLA.
  • Optimal server and network configuration design & documentation
  • Record all problems and their solutions in the Production Log File and ensure problems follow-up.
 
Job Requirements:
  • Have experience with full administrator access rights in managing Active Directory(Azure/On-prem) and M365 (E3 & E5 License)
  • Support existing backend infrastructure including Active Directory domain & M365 portal as administrator
  • Provide remote IT support to Local ITs being their mentor and subject matter expert, Correspond to Local IT’s technical request and troubleshooting of:
    • M365 products (Word/ Excel/ Powerpoint/ Outlook/ SharePoint/ Teams/ Exchange)
    • Microsoft InTune
    • Zscalar ZIA and ZPA
    • Office Wi-Fi (AP/WLC)
    • AIP, WIP and SaaS
  • Provide Technical advisory to all IT Infrastructure enquiries from Local ITs
  • Prepare and analyze statistics on server, network utilization and availability (Monitoring).
  • Maintain the necessary security controls over desktops, server, storage, network and software.