Job Responsibilities:
- Maintain the server, network on installations, inventories, and other related duties.
- Requirement analysis and preparation of infrastructure design document.
- Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company
- Perform studies and benchmark new hardware/software and peripheral devices.
- Learn and understand Local IT Infrastructure and security process for affiliate companies.
- Responsible for supporting Local ITs who manage affiliate companies’ desktop, laptops, servers, network and storage.
- Implement new tool and software provided from Global head office
- Responding to technical support request raised by Local ITs from each affiliate company based on KPI/SLA.
- Optimal server and network configuration design & documentation
- Record all problems and their solutions in the Production Log File and ensure problems follow-up.
Job Requirements:
- Have experience with full administrator access rights in managing Active Directory(Azure/On-prem) and M365 (E3 & E5 License)
- Support existing backend infrastructure including Active Directory domain & M365 portal as administrator
- Provide remote IT support to Local ITs being their mentor and subject matter expert, Correspond to Local IT’s technical request and troubleshooting of:
- M365 products (Word/ Excel/ Powerpoint/ Outlook/ SharePoint/ Teams/ Exchange)
- Microsoft InTune
- Zscalar ZIA and ZPA
- Office Wi-Fi (AP/WLC)
- AIP, WIP and SaaS
- Provide Technical advisory to all IT Infrastructure enquiries from Local ITs
- Prepare and analyze statistics on server, network utilization and availability (Monitoring).
- Maintain the necessary security controls over desktops, server, storage, network and software.