Key Account Manager (Telecommunication)

• Supporting Sales team in building and managing customer base across Malaysia, particularly for Government, Telco, Enterprise and SME Sectors
• Assisting Sales team in building and maintaining healthy sales pipeline via funnel management
• Applying innovation and creativity in addressing changing requests/demands from internal and external stakeholders to meet KPIs
• Assist Senior Sales Director to develop Sales Strategy and Revenue Forecast for related products and solutions
• Perform market analysis and feedback to support product development efforts for related products and solutions
• Work closely with (i) Sales team to align on opportunities within Malaysia to avoid Sales/Channel conflict and assess cross selling / upselling opportunities; (ii) Customer Engineering teams in terms of pre and post-sales support, including service commissioning; and (iii) Business Development to customize product offering / pricing where necessary

 

Stakeholder Management:
• Identify sales pipeline / opportunities and develop strategy (consistent with MGB Group’s strategy) to convert pipelines / opportunities into sales to meet or exceed sales targets.
• Assist preparation of reports for Sales Directors as required on (i) sales report, including list of customers (existing, new sales pipelines), contract value and terms, backlog etc.; (ii) market updates/ assessments; and (iii) any operational issues.
• Liaise and coordinate with internally within the Company to ensure prompt delivery on customer requirements;

Account Management:
• Manage resellers and customer accounts which include on-boarding, contract management, invoicing and debtor aging;;
• Identify and develop processes to support reseller models, distribution channels, direct sales.
• Assist Sales Directors on proposal building together with support from Customer Engineering and other departments on a timely manner.

Sales Management Processes:
• Ensuring all customers and potential customers information is captured and kept up-to-date;
• Prepare and submit weekly sales report on time;
• Provide regular update on competitor’s activities
• Ensure service orders, purchase requisitions and contracts are processed on a timely basis
 

• Sales-focused in nature
• Extensive customer visits and traveling is required to perform the work
• Minimum [5] years working experience and with sales-specific experience in Telecommunications
• Tele-sales, e-commerce, enterprise solution sales background preferred
• Technical knowledge especially in satellite services and networking would be a plus point
• Education background in engineering / computer science would be an added advantage
• Proficient in Microsoft Excel and Power Point

 

Interest candidate may send your updated CV to dewi.muhamad@jac-recruitment.com or simply click apply and we will contact you for further discussion. Please be inform that due to high volume of applicant only selected candidate will be contacted. 

 

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