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Korean Speaker Customer Experience Specialist

Job title: Korean Speaker Customer Experience Specialist
Contract type: Permanent
Location: Kuala Lumpur
Specialisation: Business Process Outsourcing & Global Business Service
Reference: PR/155057
Job published: April 27, 2023 10:32

COMPANY OVERVIEW 
Industry : Travel Industry 

Location : Kuala Lumpur, Malaysia 

 

JOB RESPONSIBILITIES 

  • Responsible for providing excellent customer service and managing our client requests via our communication channels which include phone, email and live chat.
  • To understand and deliver company strategies, as well as increase customer service through self-service implementation.
  • To take ownership of client issues and concerns, such as operational issues, pricing, invoice queries and others.
  • To identify and escalates difficult and complex issues to Team Leader and(or) Manager.
  • To handle a high volume of client and consumer queries professionally.
  • Must demonstrate high degree of integrity and confidentiality, always maintain client information confidentiality.
  • Individual (KPIs) and team goals will be held to account.

 

JOB REQUIREMENTS 

  • Must be fluent in Korean with business level of English (Equivalent to Topik level 6)
  • Fresh graduates are welcome to apply.
  • Experienced in Customer Service will be added advantage.
  • Have excellent phone manners, communication skills, listening skills , critical thinking, and attention to detail.
  • Ability to operate both as a team and independently.
  • Demonstrate high degree of integrity and confidentiality.
  • Willing to work rotating shifts.

BENEFITS 

  • Hybrid WFH/WFO
  • Include shift allowance.
  • On the job training.