Provide rapid, high quality and validated response/support to all HR related queries and requests.
Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
Maintain Personnel Administration (PA) and Organizational Management (OM) HR data changes and actions effective on 1 associate and/or position/Org Unit via SAP HR system.
Perform payroll data changes on single associates.
Perform mass changes in Personnel Administration (PA) and Organizational Management (OM) HR data using predefined templates.
Conduct Quality Assurance (QA) audits and make recommendations for improvements in processes and training.
Guide and become the second reference point for Hire To Retire Specialists for P&O processes and SAP related queries.
Review and design improved work instructions based on QA findings. Contribute articles, maintain and sustain Knowledge Base for countries in scope.
Take ownership for end-end query/service management through the CRM to drive customer satisfaction.
Be the SME of SAP HR (HR CORE) and Payroll Vendor system.
Play an active role in P&O initiatives and ownership of individual assigned tasks.
Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e. vendor / Senior Expert/ Manager / Senior Manager).
Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legal.
Candidate must possess a Bachelor's Degree in HR or any other Business subject area.
Minimum 5 years of experience in HR operations services in a Shared Serviced environment. Have experience and knowledge in Data Management and Korean HR Service Delivery system.
This role requires having SAP HR experience. Knowledge on Workday HCM is an added advantage.
Proficient in Korean and English language (spoken and written) as this role will require to support our business counterparts in the South Korean region.
Able to optimize customer value by co-creating and developing compelling customer focused solutions.
Possess good problem solving skills, able problem solved and good stakeholder management.