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Policy Administration Manager

Job title: Policy Administration Manager
Location: Kuala Lumpur
Specialisation: Banking & Financial Services / Insurance
Salary: MYR 54,000 - 60,000 (Annual)
Reference: PR/159270
Job published: July 02, 2025 15:02
Work Arrangement: Onsite

JOB RESPONSIBILITIES 

  • Handle post-sales service requests, including preparing and submitting necessary forms to various insurance carriers, and coordinating with insurers or underwriters for follow-ups and negotiations.
  • Collaborate with Consultants and clients to ensure timely and accurate fulfillment of post-sales requirements.
  • Maintain regular updates to Consultants and clients regarding the status of post-sales activities, and ensure all related meetings are properly recorded in the system.
  • Ensure all client documentation is complete, consistent, and compliant with standards and carrier due diligence requirements.
  • Work closely with the Team Leader and Sales Operations team to support daily operational needs.
  • Ensure timely preparation and completion of clients’ annual policy reviews.
  • Develop customized PowerPoint presentations and policy comparisons for client meetings.
  • Promote efficiency in processes and team operations.
  • Provide guidance and mentorship to team members to support their development.

 

JOB REQUIREMENTS

  • Bachelor’s degree in any discipline.
  • Strong relationship-building skills with insurers, clients, bankers, and consultants.
  • Proven ability to manage multiple tasks and perform effectively under tight deadlines.
  • Possesses solid functional and technical expertise to deliver high-quality results.
  • Excellent interpersonal skills; collaborates effectively with consultants and colleagues to enhance service turnaround and improve annual review completion rates.
  • Skilled in building rapport and handling interactions with diplomacy and tact.
  • Highly organized and proactive in managing daily tasks and case follow-ups.
  • Adaptable and resilient in the face of change.
  • Focused on driving team efficiency and streamlining service processes.
  • Proficient in Microsoft Excel and PowerPoint.

 

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