Sales Training Manager

• Train and monitor personnel knowledge and skill development status through training programs (non-technical) to improve service level efficiency, productivity and operation effectiveness towards achieving and sustaining customer satisfaction.
• Improves training effectiveness by participating in the development of new training approaches and techniques; enhancing or updating available learning resources to ensure relevancy and meeting market need.
• Perform review of own activity plan and assist in section business plan and strategy review through participating, contributing and providing analysis through Plan-Do-Check-Action (PDCA) activities to maximize performance to achieve section and departmental objectives.
• Facilitate feedback to other division department and unit with regards to training needs, training opportunities, and training programs.
• Effectively communicate and update relevant information on timely and periodically basis to both management member and team.
• Manage project deliverables and resources to be in line with the departmental objectives.
• Assist Section Head in overseeing operational activities to run in accordance to target set and align with departmental direction or policy.
• Liaise with manager or Section Head to determine training needs and schedule training session.
• Support, coach and guide co-worker on current task and activities, planning and execution and other key performance deliverables to attain higher job satisfaction among staff and to achieve section target.
• Participate in special assignment or event organized and assigned when necessary.

 

JOB REQUIREMENT

• Degree or diploma (preferably related to Automotive industry; Mechanical Engineering and electrical engineering, or Hospitality).
• Minimum 3-4 years of training delivery experience (preferably related to Automotive Industry; hospitality, service or related industry).
• Experience managing a training executive 
• High competence in Microsoft Office (Word, Excel, Power Point) and Project Management.
• Effective Training skills with human interaction/psychology skill.
• Good analytical skills and critical thinking skills.
• Self motivated, able to work under pressure, multitask, fast learner and a self starter.
• Possess a valid driving license and travel is required.