COMPANY OVERVIEW
A premier Malaysian ICT infrastructure specialist, primarily recognized for its expertise in Data Centre (DC) consultancy, design, and construction. Established in 1999, the company has evolved from a product distributor into a high-level technical consultancy capable of delivering Uptime Institute-certified facilities.
JOB RESPONSIBILITIES
Manage and lead the Hawkeye department to deliver quality and efficient preventive
Maintenance services and project implementation to our customers.
Manage and Lead Hawkeye Software development team to continue develop DCIM software.
Maintain support services by meeting the customer’s Service Level Agreement (SLA) • terms and conditions
Handling customer complaints or any major incidents such as equipment and or system • failure.
Set KPI for engineers and software developer and keep track on their performance.
Ensure all engineers are observing and practice safety measure at all times.
Perform other work as instructed by superior when required.
JOB REQUIREMENTS
Candidate must possess at least Bachelor’s Degree in Electrical and Electronic Engineering or related field
Be a team player, bringing can-do innovation and commitment to the support service and system development.
Preferably a manager specializing in managing complex Data Centre project delivery, lifecycle of software development, Data Centre operation or equivalent.
Strong analytical skill, problem solving skill and interpersonal skill.
Good organizer, ability to prioritize workload and work with tight deadline.
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