Our client, a global leader in electronics manufacturing, is seeking a highly organized and proactive Program Management Specialist to support cross-functional program execution. This role is ideal for individuals with a strong background in project coordination, customer engagement, and manufacturing operations.
Job Responsibilities
- Collaborates with senior team members to manage account profitability, including forecasting, planning, and monitoring the execution of strategic initiatives to ensure operational efficiency.
- Oversees order and demand management processes to align with customer requirements and production capabilities.
- Manages Engineering Change Orders (ECOs), coordinating implementation activities such as 4M assessments, readiness reviews, new builds, liability/exposure analysis, rework planning, and Non-Recurring Engineering (NRE) cost tracking.
- Actively contribute to pricing and bid preparation and supports the development and administration of contract terms and conditions.
- Monitors and manages customer satisfaction through both daily interactions and formal mechanisms such as surveys, self-assessments, complaint resolution, and performance reviews.
- Maintains regular communication with customers to ensure alignment, satisfaction, and proactive issue resolution.
- Organizes and facilitates regular program review meetings with internal teams and customers to provide updates on progress, risks, and action plans.
- Addresses and resolves customer issues and complaints, while assessing the impact of order changes on inventory and production schedules.
- Prepares and delivers performance reports and analysis for monthly operational reviews and quarterly customer performance evaluations.
Works closely with cost engineering, finance, and supply chain teams to analyze cost structures and investigate pricing variances.
Job Requirement
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up (Value add and Materials)
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Minimum at least 5 years working experience in related fields
- Minimum education is Bachelor Degree in relevant fields