Customer Service Officer
Key coordinator responsible for day-to-day commercial related matter, keeping existing customers updated of any trade related changes, attending to incoming enquiries from existing / potential new customers and ensuring customer satisfaction to the highest level.
Job Responsibilities
- Attending to customers' enquiries
- To monitor booking regularly with customers to ensure its accuracy
- To monitor cargo presentation
- Regular communication with operations, logistics and documentation personnel to ensure all shipment smooth sailing.
- Regular communication with Principal office – Trade / Ops / Planner – for space / booking / waitlist confirmation etc.
Job Requirements
- Minimum Diploma in Business Administration or equivalent
- Experience and knowledge in documentation (shipping agency / line) would be an added advantage
- Good command of English, Malay and Mandarin (to liaise with China transporter)
- Meticulous and systematic in process of carrying out task
If this opportunity sounds of interest to you then please send your resume to the quick apply button at the bottom of this page.