Reporting to the Group IT Infrastructure Manager and working with fellow members of the IT Teams, the responsibilities include but not limited to:
- Participating, providing, and assisting in the design, UAT and implementation of solutions.
- Hardware and software scoping and planning for business requirements.
- Capacity planning of resources for physical and virtual environments.
- Collaborate with cross-functional teams for project & service delivery, such as global service desk, technical teams and third-party solution providers
- Engage in new and existing business project planning sessions to provide input and align to industry best standards.
- Ensure systems remain stable and requirements are continuously met.
- Ensure business SLAs, deliverables and projects are met timeously
- Co-ordinate software & systems solutions testing and rollouts.
- Remain proactive and responsive to prospective clients and stakeholders.
- Retain and develop strong relationships with business stake holders, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives.
- Provide information and evidence for technical audits and advise on solutions for improvement.
- Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems
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